LAMP Stack Website Technical Support(Annual Service Subscription)

Website Technical Support Costs

Technical expertise is a crucial aspect during the operation of a website, and the associated costs can be significant. Let's explore the market situation.

The review site Website Builder Expert's article on website costs indicates that professional help for WordPress can cost $30-100 per hour.

On the other hand, hosting provider Hostinger offers technical assistance for $200-300 per month, with additional paid options for priority support.

WebFX's article points out that many businesses invest between $1500 and $3000 per month in website technical support.

Our Technical Support

Effective technical support becomes particularly crucial when dealing with issues such as website crashes, malfunctioning contact forms, or security vulnerabilities.

Whether you are a beginner or an advanced user, reliable technical support can help you address problems before they impact traffic and customer experience.

Our technical support includes:

• Live Chat – Provides quick assistance through chat messages
• Email – Processes technical assistance requests using email and an online tracking system
• Phone Service – Offers solutions for users who prefer direct communication with customer service representatives (currently supporting Chinese and English)
• Knowledge Database – Provides tutorials or guides for users who prefer independent issue resolution.

In summary, including technical support as part of website maintenance costs will depend on your needs.

When you subscribe to this service, you will receive the following support:

1. Handling of emergencies during website operation
2. Changes to website theme styles, local optimizations, and adjustments
3. SEO strategy support and follow-up

Of course, you can also obtain additional paid services for website functionality development.

Website Maintenance Plans Require You to Provide:

1. Server FTP/SSH account
2. Website and management information

Important Information:

• For security reasons, you need to provide temporary FTP/SSH account information for technical maintenance. We will not store or disclose any user account information.
• Technical assistance is limited to situations where the website is functioning normally. Catastrophic irreversible damage and data loss caused by third-party mismanagement, operational errors, hacker intrusions, server hardware physical damage, etc., are not covered by our technical support.
• This service is only applicable to websites owned by this store.